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From Web Intelligence to Knowledge Co-Creation – A Platform to Analyze and Support Stakeholder Communication

Scharl, Arno and Hubmann-Haidvogel, Alexander and Sabou, Marta and Weichselbraun, Albert and Lang, Heinz-Peter (2013) From Web Intelligence to Knowledge Co-Creation – A Platform to Analyze and Support Stakeholder Communication. IEEE Internet Computing, 17 (5). pp. 21-29. ISSN 1089-7801

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Official URL: http://link.weblyzard.com/ieee-ic-2013

Abstract

Organizations require tools to assess their online reputation as well as the impact of their marketing and public outreach activities. The Media Watch on Climate Change is a Web intelligence and online collaboration platform that addresses this requirement. It aggregates large archives of digital content from multiple stakeholder groups and enables the co-creation and visualization of evolving knowledge archives. This paper introduces the base platform and a context-aware document editor as an add-on that supports concurrent authoring by multiple users. While documents are being edited, semantic methods analyze them on the fly to recommend related content. Positive or negative sentiment is computed automatically to gain a better understanding of third-party perceptions. The editor is part of an interactive dashboard that uses trend charts and map projections to show how often and where relevant information is published, and to provide a real-time account of concepts that stakeholders associate with a topic.

Item Type:Article
Subjects:Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
ID Code:72
Deposited By: Prof Dr Arno Scharl
Deposited On:28 Sep 2013 20:59
Last Modified:28 Sep 2013 20:59

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